Support
Last updated
Get in touch
Email office@qwertybit.com — it reaches the people who build Orbit. Tell us which phone you use (Android or iPhone) and, if something went wrong, what you were doing when it happened.
Common questions
Do I need an account?
No. You can log flights and use the globe as a guest, and your logbook stays on your phone. An account only matters if you want your flights to survive a new phone. You sign in with Google, or with Apple on iPhone — there is no Orbit password to remember.
I'm getting a new phone. How do I keep my flights?
Sign in before you switch: Orbit moves your guest flights into the account, and they appear on the new phone as soon as you sign in there with the same Google or Apple account. A guest logbook that was never signed in lives only on the old phone.
How do I restore Pro on a new phone or after reinstalling?
Open the Pro screen and tap Restore purchases while signed in to the same Google Play or Apple account you bought Pro with. Purchases belong to the store account, so they come back on any phone that uses it.
How do I cancel Pro Yearly?
In the app, Settings → Manage subscription opens the right place for your phone. On Android that is the Play Store → your profile picture → Payments & subscriptions → Subscriptions. On iPhone it is Settings → your name → Subscriptions. Pro stays active until the end of the period you paid for.
How do I get a refund?
Refunds are handled by the store you bought from, not by us: Google Play's refund request page on Android, or reportaproblem.apple.com on iPhone. If a store refuses a refund you believe you are owed, email us and we will look at it.
Can I export my flights?
Yes, with Pro: Settings → Export my flights (CSV) gives you the whole logbook as a spreadsheet you can open anywhere.
Does Orbit work offline?
Yes. All 8,801 airports ship inside the app and distances are computed on the phone, so you can log a flight with no connection. A signed-in account uploads it when you are back online.
How do I delete my account?
Settings → Delete my account removes your account and everything attached to it, immediately. If you no longer have the app, email us from the address you signed up with. Deleting the account does not cancel a store subscription — cancel that too.
Your data
What Orbit collects and why is in the privacy policy, and the rules of using it are in the terms of service. To delete your account without the app, use the deletion page.
Contact
SC QWERTYBIT SRL, Constantin Voda 16, Bucharest, Romania. office@qwertybit.com.